Refund policy
What is your Returns Policy?
Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Kapsi Marine, upon our verification of purchase. Returned items must be received by us within 10 days of the Order Shipment date. All returns should be accompanied by a copy of the original invoice for the item.
If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.
After 10 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.
Original shipping and handling fees are not refundable, unless the return is due to our error.
Are there any items that cannot be returned?
- Items registered to a vessel or person e.g.EPIRBs
- Items which have been cut to fit, or are sold in lengths cut by our warehouse e.g. gunwale, some chain & rope products
- Items which have been damaged due to improper installation or operation
How do I return or exchange an item?
If the return or exchange is due to the item being faulty or Kapsi Marine's error: Call us on 4251003.
Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping. If you wish to exchange the item/s, we will gladly do so within 10 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement it
Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping if eligible (less any re-stocking or replacement fees). If you wish to exchange the item/s, we will gladly do so within 30 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement items.
How will my order be refunded?
Generally we will always refund you via the same method you used to pay for the order.
| Within 30 days of Order Shipment date | |
| If you paid by: | We will refund you by: |
| Debit card (MasterCard or Visa) | Credit to the same debit card |
| Credit card | Credit to the same credit card |
| PayPal | Credit to the same PayPal account |
| EFT (bank transfer) Juice | Credit to the bank account holder with the same Full Name as stated on the invoice |
What if I want to return a damaged or defective item?
If an item was delivered to you damaged or defective, please call us on 425 1003 to let us know, then follow the 'Item being faulty or Kapsi Marine's error' returns process described above. As long as we receive the damaged/defective item back within 10 days of the Order Shipment date, we will replace it with a new item at no additional charge, repair it or refund you the full amount, whichever you prefer.
We will replace defective items and exchange for the same model and style only.
After 10 days from Order Shipment date but within the applicable warranty period, defective items will be repaired or replaced as per the manufacturer’s warranty policy.
Kapsi Marine cannot accept the return of items that have been damaged after delivery, e.g. due to improper installation or operation.
What if I want to return a heavy or oversize item?
Please call us first on 4251003