Shipping policy
Where does Kapsi Marine deliver?
Kapsi Marine delivers within Mauritius only.
When will my order be shipped?
All items ordered that are in stock at the time of purchase will be dispatched within two business days from the time the order is received.
Can I track the progress of my order?
Yes. Best to call us on 4251003
How are delivery costs calculated?
Delivery are Free of charge for the moment for orders more than Rs 500
What does shipping insurance cover?
Not applicable for the moment.
How can I receive FREE Shipping?
Shipping is Free for the moment.
What orders is Express Delivery available for?
Please call us on 4251003 to organize.
How long will my order take to be delivered?
Average delivery times for orders shipped via Australia Post are as below:
| Destination | Standard delivery | Express delivery | |
|---|---|---|---|
| Plaines Wilhems | 1 business days | Please Call us | |
| Black River | 2 business days |
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| Grand Port | 3-4 business days |
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| Pamplemousses North | 1 -2 business days |
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| Moka | 1-2 business days |
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| Savanne | 3-4 business days |
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| Flacq | 2-3 business days |
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| All other locations | 3-4 business days |
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Items delivered via courier services have very similar transit times though bulky items may take longer to be delivered.
What happens if I'm not around to take delivery?
If you're not around when delivery is attempted, the driver will either leave your order in a safe place or arrange delivery cards will be left telling you how you can collect your order. The cost of any re-delivery attempts will be charged to you. We will contact you before any extra charge is required for re-delivery.
Is pick up available?
| Please Call us |
I’ve received a different item to what I ordered, what do I do?
Although errors are rare they can occasionally happen. If the error is due to our fault we will correct it as quickly as possible without additional cost. Call our office with as much information about your order and the issue, and we will sort things out for you right away.
Shipping to your workplace
We recommend using your workplace address as your shipping destination. There are a number of benefits:
- Convenience: You won't need to be at home to accept a delivery, nor will you need to pick up your package from a carrier's office or pay a re-delivery fee
- Privacy: Helps keep gifts a secret
- Security: Packages won't be left unattended and at risk of theft
- Safety: Packages won't be left outdoors where they can be damaged by bad weather or pets
- Save time: Receive packages as soon as possible
- Positive environmental impact: Carriers likely deliver to your office every day - this saves them from driving to your home as well
Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.
Types of email confirmations
1. Order Confirmation Email
You will receive a confirmation email within minutes of placing an order. If you paid by PayPal or debit/credit card / Juice, the confirmation email will confirm your order. Otherwise, it will notify you that the payment failed and will give you instructions on how to re-submit your payment.
2. Items/Order Shipped Email
You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.
Heavy or oversize items
Heavy or oversize items will incur additional delivery costs and may take longer to be delivered. This is because they require special handling by our carriers, who charge us extra for this service. Any delivery surcharges for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval..
Dangerous Goods
Dangerous goods cannot be transported by air, and some require special handling by carriers due to their hazardous nature. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
Special Packaging
Some items require special packaging to ensure they can be transported safely and arrive intact. When packaged, these items sometimes form odd shapes, requiring special handling by our carriers. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
What is the ‘Delivery Instructions’ box in checkout for?
The ‘Delivery instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel with neighbours.” Kapsi Marine cannot be held responsible if your instructions are not followed, nor will promotion codes entered in this field be applied to your order.
Lost Parcels
We use tracking systems to track your orders at every stage of the delivery process, but sometimes a parcel may go missing. In this scenario, we will launch an investigation with the carrier, which may take up to seven business days to be resolved.
Unfortunately this can cause delays as we cannot re-send items or provide a replacement or refund until the investigation is resolved. In the event the goods cannot be located, we will re-send them where possible. Alternatively, a refund may be available upon request.
Generally, parcels can be signed for by any adult at the delivery address.
What if I want to speak to someone about the delivery of my order?
You can call us on 4251003